Refund and Returns Policy

Last updated: November 7, 2026

We want you to love your Abaqua Coffee. If something is not right, you can return it within 14 days of delivery.

Eligible returns

• Items must be returned within 14 days of the delivery date.
• Because coffee is a food product, bags must be unopened and in their original sealed packaging.
• Opened bags can only be returned if the product is damaged, defective or not what you ordered.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery with your order number and photos. We will send a replacement or a full refund, including shipping costs.

How to return

1. Email abaqua@abaquacoffee.com with your order number and the reason for the return.
2. We will reply with return instructions and the return address.
3. Ship the item back with a trackable service.

Return shipping

For returns that are not due to our error, the customer pays return shipping. Original shipping charges are not refunded.

Refunds

Once we receive and inspect your return, we will refund the original payment method within 5 business days. Your bank or card provider may take a few more days to show the credit.

Bulk and wholesale orders

Bulk bags (10kg, 25kg, 50kg) are covered by this policy, but please contact us before sending a return so we can arrange freight.

Marketplace orders

Orders placed on Amazon, eBay, Walmart or Etsy follow that marketplace’s return process.

Contact us

Abaqua Coffee (FORLEMS LLC)
3220 Carolina Rose Ct, Green Cove Springs, FL 32043, USA
Phone: +1 904-979-2242
Email: abaqua@abaquacoffee.com